How refunds work

• You can cancel renewal at any time from the portal. Your current term runs to its end.
• There are no partial-term refunds after a term begins, except where UAE consumer law requires one.
• The 14-day trial requires no payment and does not renew into a paid plan by itself.
• Source: Terms of Service, section 5.

• Report a problem within 7 days of the sale from the order page you reach from your receipt. Zeyto staff read every report. A report does not refund anything by itself.
• Digital downloads (files, templates, skill packs, guides) are delivered straight away, so they are not refunded once downloaded. If a file is damaged, will not open, or is materially different from its listing, tell us in the window and we will fix it, replace it or refund you.
• Services and consultations can be cancelled for a full refund before any work has started. Once work has started, you are refunded for the part that has not yet been delivered.
• Each file of a paid order can be downloaded 5 times. The limit does not change the refund rules.
• Tips are not refundable except where there was a mistake or a fraud. Free offers cannot be refunded because nothing was paid.
• A refund goes back to the original card through Stripe and can take several days to show on your statement.
• Source: Marketplace terms, section 6.

• Courses are bought through the marketplace, so the marketplace rules above apply.
• If a course payment is refunded, access to the course ends.

• Each paid event shows its own refund policy on the event page, written by the host.
• If the host cancels an event, every ticket is refunded in full.

• If a customer you referred is refunded or raises a chargeback, the credit linked to that payment is voided or taken back, in full or for the refunded share.
• Source: Partner terms, section 6.

For a marketplace order, use Report a problem on the order page. For anything else, write to support@zeyto.app with your order or licence reference, or open a ticket in My Zeyto.

None of this takes away rights you have under UAE law.