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Terms of Service

Plain-English terms that govern your use of Zeyto and our sites. By installing the software or signing up on the portal you agree to these terms with Emeron Infospace FZE.

Last updated30 August 2026
JurisdictionUnited Arab Emirates
LanguageEnglish (governing)

1. Definitions

  • "We", "us", "Emeron" means Emeron Infospace FZE.
  • "You", "Customer" means the individual or organisation that installed the software or created a portal account.
  • "Product" means Zeyto: the ERP application, POS terminal, mobile app, portal and add-ons we ship as part of it.
  • "Licence" means the signed activation we issue for the modules, users and devices covered by your plan.

2. Licence to use

Subject to your paid subscription or a valid trial, we grant you a non-exclusive, non-transferable, revocable licence to install and run the Product on the devices and deployment model covered by your signed licence, for your own business operations, during the term of your subscription.

3. Ownership

  • The Product, software, brand, designs and documentation are owned by us and our licensors.
  • Your business data, including invoices, ledger rows, POS sales, prices, salaries and customer records, remains yours.
  • Feedback you send us is licensed to us to use without obligation to compensate you.

4. Acceptable use

  • Do not attempt to bypass licence enforcement, reverse-engineer the Product, or resell it outside an approved partner programme.
  • Do not use the portal or our services to distribute malware, run illegal operations, or harass others.
  • Do not attempt to overload licence, portal, download or cloud services. Reasonable throttling applies.
  • One customer licence equals one customer instance. Sharing licences across unrelated entities is a breach.

5. Subscriptions, fees and refunds

  • Fees, licence tiers and add-on packs are listed on our pricing page or in your quote.
  • You may cancel renewal at any time from the portal. Your current term runs to its end.
  • We do not offer partial-term refunds after a term begins, except where UAE consumer law requires.
  • The 14-day trial requires no payment and does not auto-convert.

6. Deployment and continuity

Zeyto can be deployed in cloud, private cloud, on-premise or local branch environments depending on the licence and implementation plan. Local and on-premise deployments are designed so core business workflows continue inside the customer environment even when external services are unavailable.

7. Data and privacy

See our Privacy Policy at /privacy. In summary: ERP business data remains under the customer deployment selected for the implementation. Commerce data such as name, email, licence, order and ticket records is what we hold for portal and sales operations.

8. Uptime and support

  • Cloud-hosted deployments are covered by the uptime and support terms in the applicable quote or SLA.
  • For on-premise and local deployments, uptime of the customer environment is under the customer or implementation partner control.
  • Standard support is via portal ticket during UAE business hours. Priority and 24x7 support are available in higher tiers or with a partner SLA.

9. Warranties

We provide the Product with reasonable skill and care. Beyond the guarantees in these terms and mandatory UAE law, the Product is provided as is and we disclaim implied warranties to the maximum extent permitted.

10. Liability

Neither party is liable for indirect, incidental, consequential, special or exemplary damages, or for lost profits. Our total liability for any claim is capped at the fees you paid us in the 12 months before the claim arose. Nothing here excludes liability that cannot be lawfully excluded.

11. Termination

  • You may terminate at any time by not renewing.
  • We may suspend or terminate for material breach after 14 days of notice you have not cured, or immediately for illegal use or non-payment.
  • On termination: your ERP data remains yours; we stop issuing new licences; portal and cloud-service access ends after the paid term.

12. Governing law

These terms are governed by the laws of the United Arab Emirates. The exclusive courts are those of the applicable UAE emirate where Emeron Infospace FZE is registered, without prejudice to your mandatory local rights.

13. Changes

We may update these terms as the Product evolves. Material changes are announced in-portal and by email at least 30 days before they take effect. Continued use after that date means you accept the update.

14. Contact

Legal notices: info@emeron.io. Postal: Emeron Infospace FZE, United Arab Emirates.

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