Try the live demo
Explore the hosted ERP without installing anything. Use the public demo login below.
- User
- admin
- Password
- demoAdmin123
- POS PIN
- 1234
Demo data refreshes nightly to keep the sample company clean.
Home/ Support
Support, with the boundaries written down
Buyers of on-premise software ask about support before they ask about price, and they are right to. This is what you get, what you pay for, and how fast.
Included
Covered by your licence
- Defects in the product — anything that does not behave as documented.
- Installation and upgrade problems.
- Help reading your own data: why a report shows what it shows.
- Security advisories and patches.
- Release notes and upgrade guidance before every release.
Chargeable
Quoted before any work starts
- Data migration from another system.
- Custom document templates beyond the designer's scope.
- On-site attendance.
- Training beyond the included handover.
- Recovering data lost where no backup was configured — we will always try, and it is the one item we would rather never invoice.
The single thing that decides how bad a bad day gets
The product schedules and verifies backups, and restoring is a first-class operation rather than a support ticket. Configure it on day one. Every serious data-loss conversation we have ever had traces back to a backup that was never switched on.
Next step
See the UAE ERP running before you decide
Open the public demo, install the Windows trial, or talk to the Zeyto team about your exact workflow, branches, users and reporting needs.
Install the trial
Run Zeyto in your preferred deployment: cloud, private cloud, on-premise, local server, desktop shell, browser access and mobile app.
Talk to Zeyto
Send your industry, branch count, users, devices and reporting needs. We route you to sales, support or partner onboarding.
FAQ
Straight answers
Is support included or extra?
Product defects, upgrades and security patches are included with a current licence. Migration, custom templates, on-site visits and extra training are quoted separately.
What are your support hours?
Sunday to Thursday, 09:00 to 18:00 Gulf Standard Time. Critical issues are triaged outside those hours for partners on a support plan.
Can our IT company provide first-line support instead?
Yes, and for reseller and white-label partners that is the expected arrangement. They handle the customer; we back them for anything needing the engine team.
What if we are running an old version?
We will help you upgrade. Support targets apply to the current and previous release; beyond that we will get you current first, because most old-version problems are already fixed.
Already a customer?
Sign in to your Zeyto portal and open a ticket — it reaches the same queue with your licence and version already attached. Not a customer yet? Ask us anything before you buy.