1. What the marketplace is
The Zeyto marketplace lets independent people and businesses show their skills on their own Zeyto page (zeyto.app/their-name), offer free resources, sell services, digital products and consultations, and accept tips. Zeyto provides the page, the listing tools and the checkout. Zeyto is a brand of Emeron Infospace FZE, the company that operates it (“Zeyto”). That company name is what you will see as the merchant on the Stripe payment page and on your card statement.
2. Who does what
- Sellers are independent. A seller is not a Zeyto employee, agent or partner by being listed. The seller provides the service or product and is responsible for it.
- Zeyto collects the payment from the buyer. Buyers pay Zeyto, on a payment page hosted by Stripe, our payment processor. Zeyto never sees or stores card numbers. Zeyto then pays the seller's share to the seller, as set out in section 5.
- Zeyto does not guarantee any seller's work. A shield badge means the seller holds a current Zeyto Academy certificate. That is a product certification, not a guarantee of any particular job and not a professional qualification.
- Reviews come from buyers. Only a person who bought an item can review it (see section 7).
3. What it costs
Buyers pay the listed price. There is no extra buyer fee. Zeyto's fee is a percentage of the sale. Zeyto keeps it from the payment it collects and pays the rest to the seller (section 5):
| Sale | Zeyto fee | Note |
|---|---|---|
| Services, digital products and paid consultations | 10% | Standard rate, taken from the sale price. |
| Same, for sellers with a valid Zeyto certificate | 7% | Applies to new sales while the certificate is valid. |
| Online courses (paid) | 10% or 7% | Same two rates as above. A free course carries no fee. |
| Tips ("buy me a coffee") | 5% | Same for every seller. |
| Free offers | 0% | No payment is taken, so there is nothing to charge a fee on. |
Sellers do not pay card fees. Zeyto pays Stripe's card-processing fee out of its own fee. A seller's earning on a sale is the sale price minus Zeyto's fee, and nothing else is deducted. Example: a AED 200.00 service from a standard seller means a Zeyto fee of AED 20.00; the seller earns AED 180.00.
The fee that applies to a sale is fixed when the sale is made and shown on that order. A later change in a seller's certificate does not change past sales.
4. Limits
- Listing price: from AED 10.00 to AED 10,000.00 per order for community sellers while the programme is young. Zeyto's own official products can go up to AED 20,000.00 per order.
- Tips: from AED 5.00.
- All prices are in UAE dirham (AED).
5. Payouts
Buyers pay Zeyto. Zeyto keeps its cut and pays you your share after a 14 day hold, in the monthly payout on the 10th, once your available balance is AED 100 or more. You do not pay card fees.
- Zeyto collects, then pays out. Zeyto collects the payment from the buyer and pays out the seller's share. Until it is paid out, the money is held by Zeyto, not by the seller's Stripe account.
- Hold period. A seller's earning becomes available 14 days after the buyer paid. That covers the 7 day refund window plus a few days for problems to come up.
- Monthly payout. Zeyto runs the payout on the 10th of each month (Dubai time). Everything that is available then is paid in one transfer to the seller's Stripe account, if the available balance is AED 100.00 or more. A smaller balance carries forward to the next month. Stripe then pays it to the seller's bank on Stripe's own schedule.
- Stripe payout account required. A seller must finish Stripe's onboarding (identity and bank details, checked by Stripe, never by Zeyto) before a listing can be bought, so that every sale can be paid out. If a payout fails, for example because Stripe rejected the transfer, the money stays in the seller's balance and Zeyto tries again at the next run.
- Refunds and chargebacks. If a sale is refunded before it is paid out, it is removed from the seller's earnings. If it is refunded after it was paid out, Zeyto does not take the money back from the seller's Stripe account; the amount is carried forward as a negative balance and netted against the seller's next payout. While a buyer's card dispute (chargeback) is open, that sale's earning is held until the dispute is closed. If only part of a sale is refunded, the seller’s earning is reduced by the same share, and the rest stays theirs. A refund of the whole sale reverses the whole earning.
- Holds. Zeyto may hold a seller's payouts, or a single earning, while it looks into a complaint, a suspected breach of these terms or a legal request. The seller is told why where reasonable.
- Official Zeyto products are sold by Zeyto itself. Nothing is paid out for them.
Free offers can be claimed without paying, and nobody is charged for a free offer.
6. Refunds
Each seller is responsible for what they sell. If something is wrong, first contact the seller through the details in your receipt or confirmation email. For products and services sold by Zeyto itself, write to info@emeron.io with your order reference.
- Digital downloads (files, templates, skill packs, guides) are delivered straight away, so they are not refunded once downloaded. If a file is damaged, will not open, or is materially different from its listing, tell us within 7 days of the sale and we will fix it, replace it or refund you.
- Services and consultations can be cancelled for a full refund before any work has started. Once work has started, you are refunded for the part that has not yet been delivered.
- Courses: if a payment is refunded, access to the course ends.
- Report a problem. The order page you reach from your receipt has a “Report a problem” button. It tells Zeyto and the seller, and Zeyto staff read every report. A report does not refund anything by itself. A paid service or consultation that is past the delivery time in its listing and is not marked as delivered is shown to Zeyto staff too.
- Download limit. Each file of a paid order can be downloaded 5 times. This stops a link being shared with others. If you need a file again, report a problem from your order page and we will give you more downloads. The limit does not change the refund rules above.
- A seller can flag an order to Zeyto, and Zeyto staff review refund requests. A refund goes back to the original card through Stripe and can take several days to show on your statement.
- Tips are not refundable except where there was a mistake or a fraud.
- Free offers cannot be refunded because nothing was paid.
None of this takes away rights you have under UAE law.
7. Reviews
- Only a buyer with a real order can leave a review, once per order, with a rating of 1 to 5 and up to 600 characters of plain text.
- Zeyto checks each review before it is shown. We remove reviews that break these terms (abuse, personal data, links, adverts, or text about something other than the purchase). We do not remove reviews because they are critical.
- A seller may reply once.
8. Not allowed
You must not list, sell or promote:
- anything illegal in the UAE, or that helps someone break the law (including tax evasion, forged documents and unlicensed regulated services);
- services that need a licence the seller does not hold (for example, legal or financial advice presented as a licensed service);
- adult content, weapons, drugs, gambling, or anything that harms others;
- stolen, pirated or copied work, or anything you do not have the right to sell;
- misleading offers, fake reviews, or listings meant to collect personal data or send people away from Zeyto to pay;
- cryptocurrency, investment schemes or anything that promises returns.
Zeyto may refuse, pause or remove a listing, and suspend a seller's page, if these terms are broken. Where reasonable we tell the seller why.
Links in delivery notes. A seller's delivery note is emailed to the buyer from Zeyto. A listing whose delivery note contains a link is always read by Zeyto staff before it goes live, even when the seller holds a certificate. Zeyto labels the seller's text in emails and on the order page as written by the seller, and has not checked it.
9. Disputes
Buyer and seller should try to settle a problem directly first. If that fails, write to info@emeron.io with the order reference. Zeyto will look at what the listing promised and what was delivered, and may ask both sides for information. A card chargeback is handled by Stripe and the card issuer under their rules; the seller may be asked to provide evidence.
Zeyto is not a party to the contract between buyer and seller and does not promise to resolve every dispute in the buyer's or the seller's favour.
10. Taxes
The price you see is the price you pay. Prices are listed in AED. If VAT starts to apply to a sale, it will be shown clearly before you pay and on your receipt. Sellers are responsible for their own taxes, including UAE VAT where they are required to register, and for any invoice their tax position requires; a seller says in the listing whether the price includes VAT. Zeyto does not give tax advice.
11. Certificate and the lower fee
A seller who holds a valid Zeyto Academy certificate, and has agreed to show it publicly, pays 7% instead of 10% on new sales. The lower rate starts when the certificate is valid and stops when it expires or is revoked. Sales already made keep the rate they were made at.
12. Personal data
When you buy, Zeyto and the seller receive your name and email so the order can be delivered. The seller may use them only to deliver and support that order. If you claim a free offer you are asked whether the seller may contact you again; if you do not tick the box, the seller cannot see your email. When a paid file is downloaded, Zeyto records the time, the file, the browser and a one-way hash of the network address (not the address itself) as evidence in case of a dispute. See our Privacy Policy.
13. Courses
A teacher with a Zeyto page can publish an online course made of text lessons, YouTube or Vimeo videos and download links, free or priced from AED 20.00 to AED 10,000.00. Learners study it on Zeyto. The fees in section 3 apply to paid courses; free courses carry none.
- Teachers confirm their content is theirs. Before a course is submitted, the teacher must confirm: “I confirm that I own this content, or that I have the right to sell and share it, and that it does not copy anyone else's work.” A teacher who cannot confirm this must not submit the course. Zeyto may remove a course, and end access to it, if it copies someone else's work or the rights holder complains.
- Review before it goes live. Zeyto reads a course before it is public. A free course from a teacher with a valid Academy certificate or an approved partner account can go live straight away. A paid course is always read the first time. Zeyto may pause or remove a course at any time and tells the teacher why.
- What a learner gets. Access to the lessons for as long as the course is on Zeyto and the enrolment is active, and a certificate of completion when every lesson is done. If a payment is refunded, the access ends.
- The certificate is not a qualification. A Zeyto course certificate shows completion only. It is not an accredited qualification and it is not a Zeyto Academy certification. Course certificates do not use Academy credential names.
- Learners' details. A teacher sees the name and email of people enrolled in their own course, to teach and support them, and may not use them for anything else.
- Payments. Paid courses are bought by card through Stripe. Refunds follow section 6.
14. Changes and contact
We may update these terms. The date at the top shows the latest version. Questions: info@emeron.io. Governed by the laws of the United Arab Emirates, English text governing.