Partner and Affiliate Terms

1. Who these terms are for

These terms apply to everyone who refers customers to Zeyto through a partner or affiliate link or code: Referral Partners, Certified Resellers, Solution Partners and affiliates. They are between you and Emeron Infospace FZE. By using your link or code, or by accepting a payout, you agree to them.

Your tier decides your commission rate. Rates are not published. We confirm your rate to you when we approve your application.

2. How a referral is credited to you

When someone visits Zeyto through your link, we remember it in their browser for 90 days.
Credit goes to the first partner whose link the visitor used (first-touch). If they later click another partner's link, you keep the credit for as long as your 90 days have not run out.
If the visitor buys after your 90 days have passed, or on a device or browser we cannot connect to your click, the sale is not credited to you.
Credit is for customers you bring to Zeyto. You earn on the customers you refer, never on the customers of other partners.

3. What earns commission

You earn commission on every paid Stripe invoice of a customer you referred, not only the first one. This includes monthly and annual renewals.
Commission is earned for the first 12 months from that customer's first payment. Payments after that earn nothing.
Commission is earned only when money is actually collected. A failed, unpaid or cancelled invoice earns nothing.
The rate that applies is the rate of your tier at the time the customer pays.
You do not earn commission on your own purchases, or on purchases made by a business you own or control through your own link or code. Self-referral earns nothing, at the first payment or at any renewal.

4. What commission is calculated on

Commission is calculated on the amount the customer paid excluding VAT (and any other sales tax). VAT is collected on behalf of the tax authority and is never part of the base.

If a customer receives a discount, the base is what they actually paid after the discount, excluding VAT.

5. The 30-day hold

Each commission is shown as pending for 30 days from the customer's payment. This is the refund window.
After 30 days, if the payment has not been refunded or disputed, the commission becomes approved automatically. You do not need to ask.
Pending, approved, paid and voided commissions, with the date each pending commission is released, are shown on your partner dashboard. You can download a statement as a CSV file at any time.

6. Refunds, chargebacks and clawbacks

If the customer is refunded in full, or raises a chargeback, inside the 30-day hold, the commission is voided. It was never payable.
If a refund or chargeback happens after the commission was approved, we deduct that commission (or the refunded share of it, for a part refund) from your next payout. This is called a clawback. It is shown on your statement as a negative line.
If a clawback is larger than your next payout, the balance is carried forward until it is covered.

7. Payouts

Payouts are monthly, by the 10th, for commissions approved up to the end of the previous month.
The minimum payout is AED 100, after any clawbacks. A smaller balance is not lost: it carries forward and is paid when the total reaches the minimum.
Payouts are made in AED, by one of two methods: Bank transfer (UAE IBAN), or Credit against your own Zeyto licence.
For a bank transfer we need a UAE IBAN in your own name or your company name.
You are responsible for any tax that applies to your commission income, including registering for VAT where the law requires it.

8. What is not allowed

Referring yourself, or your own business, to earn commission.
Spam: unsolicited bulk email, messages or comments, or contacting people who have asked you to stop.
Paid advertising that uses the Zeyto name, our brand terms or our website address, unless we have approved it in writing first.
Misleading claims of any kind, including claiming to be Zeyto or part of Zeyto, claiming approvals or certifications you do not hold, or promising results the product does not deliver.
Naming competitors, or comparing Zeyto with other products by name.
Stating prices other than the ones published on our pricing page, or offering discounts, extended trials or terms we have not agreed.
Hiding, forcing or faking clicks, or any other way of getting credit for a customer you did not refer.
Presenting yourself as an employee or agent of Zeyto, or committing us to anything on our behalf.

9. Ending the relationship

You can stop being a partner at any time by telling us in writing. We can end your participation with written notice.
If you break section 8, we can end your participation immediately, void any commission linked to the breach, and withhold payouts while we look into it.
When participation ends, commission on customer payments already made stays payable under sections 5 to 7. Payments made after it ends earn nothing.

10. Questions and disputes

If a commission looks wrong, write to info@emeron.io with the reference shown on your statement and we will check it against the payment record. These terms are governed by the laws of the United Arab Emirates.