Monthly Zeyto Support Retainer

Outcomes

• Up to 4 hours of specialist time in a 30-day term, used in 15-minute blocks and drawn down as we work
• Help by email (support@zeyto.app), WhatsApp or screen-share on how to do something in Zeyto, why a figure looks the way it does, settings changes you decide on (users and roles, numbering, template defaults, saved views, backups), reading reports, and month-end questions
• A first-reply target of 1 working day on messages to support@zeyto.app or WhatsApp. This is a target, not a guarantee
• A time log of what we did and how long it took, sent when 3 hours are used and at the end of the term

What we do

• Reply to your named contacts, and ask for what we need: the screen name, what you expected, and the Error Log reference if there is one
• Work in a screen-share where you stay in control, or send step-by-step written instructions
• Keep a running log and tell you when 3 of the 4 hours are used
• Report any defect we find in Zeyto itself to the product team, tell you what we reported, and not count that time against your hours
• Send the time log at the end of the term

What you provide

• A Zeyto ERP company in use, and up to 3 named contacts who may ask
• Questions with the screen name, what you expected and what happened, and an Error Log reference where there is one
• Dates for screen-shares, given 24 hours ahead where you can
• The decisions that are yours, such as tax treatments, from you or your accountant

Timeline The term starts on the day we confirm your intake form and runs for 30 days. Our first-reply target is 1 working day. Unused hours end with the term and do not roll over. Nothing renews automatically: to continue, order again.

Limits

• 4 hours per order, one company, up to 3 named contacts, remote only, in English (ask first about Arabic)
• Support for Zeyto ERP. Garage Pro, Contracting pre-release and Field Sales devices are not covered, so ask first
• Messages sent outside working days wait until the next working day. There is no urgent or after-hours line
• Work beyond 4 hours is quoted first and done only with your written yes
• Long jobs, such as a data import, a migration or a training day, are better bought as their own package

Not included

• Bookkeeping or data entry for you, correcting your accounts, or posting entries
• Tax or accounting advice, or preparing or filing VAT returns. Check with your accountant or the FTA for your case
• Custom development, integrations, hardware or network repair, or on-site visits
• A guarantee of reply or fix times. We aim for the targets above

Support after delivery

• A time log by email when 3 hours are used and at the end of the term
• Refunds follow the Zeyto Marketplace Terms (section 6): write to support@zeyto.app within 7 days of purchase if the service was not delivered or differs materially from this description.