Module 35 · Advanced · 7 min read

Vehicle history and customer records

You will be able to: Use the vehicle history to answer a returning customer; Find the gate pass register for who took a car; Explain why one clean record per car and owner matters.

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  • Self-check: not taken not done yet
  • Lesson complete not done yet

A garage's most valuable record is what it knows about each car. Zeyto Garage Pro keeps one record per vehicle, found by plate or VIN, and every job, invoice and gate pass attaches to that record. This is why check-in starts with the plate and the VIN: a clean record now is a useful history later.

What the history answers

  • When was this car last here, and what was done? A customer who says he changed the brake pads three months ago can be checked in seconds.
  • What did the previous jobs cost and how was it paid, for users who hold the price right.
  • Is this a repeat visit for the same problem? The repeat-visit view in the analytics shows it across the workshop.
  • Who owned or brought the car on each visit.

The customer side

The customer page shows his cars, his jobs and what he owes now. A Company or Fleet customer pays on account and gets a statement. Contact details such as mobile, e-mail and TRN are visible only to roles that hold the customers right.

Who took the car

The Gate passes register lists every gate pass: which car left, when and who took it. If a customer says nobody told him the car was ready, or an owner asks who collected his car, the register has the answer.

A warranty argumentA customer returns with a brake noise and says the pads were replaced only a month ago at your garage. The advisor opens the car by plate and finds the job from 11 weeks ago: front pads and discs, AED 640.00 plus VAT of 32.00, and the gate pass issued to the driver. The history ends the argument calmly, and the advisor then decides whether the new noise is a separate problem.
Watch outTwo records for one car, one under a misspelled plate, split the history in half. Search before creating, and fix a duplicate rather than leaving it.

Privacy and amounts

History is useful to everyone on the floor, but the money in it is not. A technician opening a car sees the work done and the dates, while a user with the price right also sees what was billed. This lets the whole team learn from a car's past without exposing the customer's invoices to people who have no need of them.

TipAsk the customer for the plate at the counter and the VIN from the registration card. A VIN never changes when a plate does, so it keeps the history joined after a re-registration.

Try it in the demo

  1. Open the Garage demo at https://garage.zeyto.app and search for a car by plate in Cars.
  2. Read its history of jobs and note the dates.
  3. Open Gate passes from the Registers menu and find the pass for the last visit.
Open the live demo

Public demo company, sign in as admin / demoAdmin123. Data refreshes nightly.

Key takeaways
  • One record per car, found by plate or VIN, holds the whole history.
  • History settles warranty and repeat-visit questions quickly.
  • The Gate passes register shows who took each car and when.
  • Duplicate car records split the history; avoid them.

Check yourself

4 questions on this lesson. Not timed, not the exam, and you can try again. Score 60% or more, and read the lesson, to complete it.

1. A customer says the pads were changed a month ago. Where does the advisor check first?

2. Which register shows who took a car and when?

3. Why is a duplicate car record harmful?

4. Customer mobile, e-mail and TRN are visible only to roles that hold the customers right.

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Practice questions for this module · Printable study sheet