Technician work and labour reports

A technician report is only as good as the work that was recorded. In Zeyto Garage Pro the technician clocks onto a job and off it, and the job card keeps the labour lines. Reports that show technician work come from those two sources: the time clocked and the labour billed.

Two numbers that belong together

• Time clocked: how long the technician worked on a job, from the clock-on and clock-off entries.
• Labour billed: the labour value on the job's invoice lines.
• Efficiency compares the two. Billed labour hours above clocked hours means the technician worked faster than the book time; below means slower or interrupted.

A forgotten clock-off inflates the hours of one technician and makes him look slow. The foreman should check open clocks at the end of the day. Waiting for a part is not slow work: a job on hold should not keep a clock running.

Fair comparison

Compare technicians on the same kind of work and over the same period. A senior technician who gets the difficult engine jobs will always bill more per job than a junior who changes tyres. Look at the trend over a month before talking to anyone.

Keeping the data clean

1. Assign the technician to the job when work is given out, so the report knows who did it.
2. Ask technicians to clock on when they start and clock off when they stop or wait for a part.
3. Put the job on hold when a part is missing, so nobody's clock keeps running.
4. At closing time the foreman looks for clocks still open and closes them with a note.

These four habits cost two minutes a day and make the monthly report something you can act on.