Claude skillOfficial Zeyto

Customer Support Reply Desk

A Claude skill for shops, clinics, salons, workshops and online stores that answer customers every day.

Answer customer messages fast and know when to hand over.

At a glance

  • FormatClaude skill pack
  • DeliveryInstant download
  • In the box2 files, 63 KB
  • Works withClaude with Skills support, or paste SKILL.md into any Claude chat

How it works

  1. BuyPay on Stripe’s secure page.
  2. DownloadYour order page opens at once with a secure link.
  3. Open and useAdd it to Claude, or paste the skill into a chat.

What you get

  • SKILL.md of 353 lines
  • 27 macros (6 with Arabic drafts)
  • Decision tables and escalation wording
  • Arabic and channel-length guide
  • 3 worked examples (complaint, Arabic booking, weekly report)
  • Install guide, licence and README
Files and sizes (2)
  • customer-support-reply-desk.zip62 KB
  • README.txt1.2 KB

2 files, 63 KB in total. You download them from your order page after payment.

What it does not do

  • Read and send every message.
  • It never invents a policy, price or delivery date, and cannot protect a rating.
  • It needs Claude. It gives structure and checklists, and you review the output.
  • It does not send, post or log in anywhere.

After you buy

  • Instant downloadYour order page opens right after payment with a secure link for each file. The link is emailed to you too.
  • A fresh link any timeLinks last 48 hours. Enter your order reference and the email you paid with and we will send a new one.
  • Help is one email awayWrite to support@zeyto.app with your order reference. The team answers every enquiry.
  • Fix, replace or refundIf a file is damaged, will not open, or is materially different from its listing, tell us within 7 days of the sale and we will fix it, replace it or refund you.

Find my purchasesContact the Zeyto teamMarketplace terms

Full refund wording

Digital downloads (files, templates, skill packs, guides) are delivered straight away, so they are not refunded once downloaded. If a file is damaged, will not open, or is materially different from its listing, tell us within 7 days of the sale and we will fix it, replace it or refund you.

Applies to products sold by Zeyto itself. None of this takes away rights you have under UAE law.

About this product

Customer Support Reply Desk is a Claude skill for shops, clinics, salons, workshops and online stores. You paste a message from WhatsApp, Instagram, email or a Google review.

Read the full description

Customer Support Reply Desk is a Claude skill for shops, clinics, salons, workshops and online stores. You paste a message from WhatsApp, Instagram, email or a Google review. Claude classifies it, checks whether a person must take over, and drafts a reply you can send in under a minute.

What is inside:

  • A decision table that sorts messages into question, order status, complaint, refund or return, booking change, price haggle, abuse, urgent safety or spam, with tie-break rules
  • Escalation rules: money above a threshold you set, safety, legal or regulatory mentions, review or media threats, VIP customers, and repeat contact (three or more)
  • Tone and length rules for WhatsApp, Instagram, email and Google reviews
  • A library of 27 ready macros with placeholders in square brackets, six of them with Arabic drafts
  • Public review reply patterns for Google and Instagram
  • A refund and return decision aid that works from your own pasted policy
  • A weekly top 5 repeat questions report built from a pasted log, with counts you can check
  • Arabic guidance, and a standing flag that Arabic drafts need a native speaker's check

How it runs: Claude first asks for your policy, your approval threshold, who the human is, and your voice (or uses neutral business English). Then for each message it classifies, checks escalation, lists the facts it has and the facts missing, and drafts the reply with a short note for the person sending it. Escalated messages get a holding reply plus a handoff note with options.

If you keep sales or POS records, for example in Zeyto POS, you can paste an order's details into the chat so the reply is accurate. That is only an example. Any order system works, and Claude never looks anything up itself.

What it does not do: it does not send, post or log in anywhere. It never invents a policy, stock level, price or delivery date. It does not state consumer law as fact; where rights come up it tells you to check with the relevant authority or a qualified adviser. It cannot promise that a reply will calm a customer or protect a rating. You review and send every message.

Requirements: Claude with Skills support, or any Claude chat where you paste SKILL.md. No tools or connectors are needed.

Questions

Who is it for?
Shops, clinics, salons, workshops and online stores that answer customers every day.
What do I need to use it?
Claude with Skills support, or paste SKILL.md into any Claude chat.
How do I get it?
Pay on Stripe, then download from your order page at once. Links last 48 hours: ask for a fresh one with your order reference and email.
What if the file is wrong?
If a file is damaged, will not open, or is materially different from its listing, tell us within 7 days of the sale and we will fix it, replace it or refund you. Read the terms.

Customer Support Reply Desk: AED 250

Pay once, download at once.

Damaged, will not open or not as listed? Tell us within 7 days and we fix it, replace it or refund you.

Questions before you buy? Contact the Zeyto team. This is sold by Zeyto (Emeron Infospace FZE) itself, not by an independent seller. See the marketplace terms.

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