Project delivery, change and professional practice: practice quiz
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Answered 0 of 28. Practice questions are not the exam.
1. Which of these is a stage gate in an ERP project?
2. In a RACI chart each task should have exactly one Accountable person.
3. What is scope creep?
4. What must a change request include?
5. Zeyto stores the backup passphrase so it can be reset later.
6. A client asks for something not in the SOW. What is the most professional response?
7. What is the aim of change management?
8. Who should hold the passphrase of the client's backups?
9. How is a risk score usually calculated?
10. What does an SLA define?
11. The project is slipping by 3 days but recovery is possible. What rating does the status report show?
12. Risk R1 has probability 4 and impact 4. What is its score and class?
13. Four changes are approved: 0.25, 1.5, 0.5 and 1.75 days against 4.2 days of contingency. How much contingency is left?
14. The total of the four changes above is 4.0 days at AED 1,200 a day. What is the cost?
15. A manager still asks for paper reports three weeks after go-live. What is the best response?
16. Which TWO should you ask the client's IT contact for?
Select all that apply.
17. The accountant sends the customer ageing three days late. What should you do?
18. You need to look at a customer's Zeyto for a ticket. What is the preferred approach?
19. What does a Zeyto Diagnostics Bundle contain?
20. A severity 1 ticket arrives at 09:30 Monday. First response is 1 hour and workaround 4 working hours, with support 09:00 to 18:00. When is the workaround due?
21. Which documentation practice is best?
22. A hardware supplier offers you a referral fee if you recommend their printers. What should you do?
23. The owner insists a feature Zeyto lacks be delivered by go-live in two weeks and wants your promise. What do you do?
24. After the project a consultant still has the client's customer list on a personal laptop. What is the issue?
25. A key user asks daily for one more small column. What is the best control?
26. A client's books contain an error. A support colleague offers to fix it with SQL on the live database. What is the right approach?
27. Staff keep using the old Excel stock sheet after go-live. Which action is most effective?