Module 26 · Specialist · 7 lessons · about 58 min
Project delivery, change and professional practice
Phases, governance, RACI, working with accountants and IT, change management, scope control, risks, data protection, ethics, support models and documentation.
What you will be able to do
- Plan an ERP project with phases, stage gates, a timeline and governance
- Build a RACI and work effectively with the client's accountant and IT contact
- Plan change management and measure user adoption
- Control scope with a written change process and contingency
- Communicate by audience and keep a scored RAID log
- Apply professional ethics and data protection, using Zeyto's passphrase, support-window and diagnostics protections
- Design support levels and an SLA and write usable documentation
Lessons
- 1. Phases, timeline and governance 8 min
- 2. RACI, and working with the client's accountant and IT 8 min
- 3. Change management and user adoption 8 min
- 4. Scope creep and change requests 8 min
- 5. Communication, risks and issues 8 min
- 6. Professional ethics, data protection and confidentiality 9 min
- 7. Support models, SLAs and documentation 9 min