Updates, diagnostics, audit and safe practice
You will be able to: Check for, download and install an update safely; Gather the right evidence for support; Use the audit tools, Recycle Bin, Data Mode and Reset Company Data correctly.
- Read not done yet
- Self-check: not taken not done yet
- Lesson complete not done yet
Part of administration is knowing what changed, what failed and how to get help without exposing data.
Software Update
- Press Check now. It needs the internet; with none, it says the check is unavailable instead of guessing.
- Press Download update. Zeyto fetches the installer and verifies its SHA-256 fingerprint. Nothing is installed yet.
- Take a backup and close every POS shift, then install. On a standard install, installing from this screen is switched off: an administrator runs the verified installer from the updates folder in C:\ProgramData\Zeyto on the Zeyto computer.
Downloading and installing need the security.create permission. Before an update changes your data, Zeyto takes its own snapshot, but take your own backup as well. A Recovery state such as SnapshotFailed or MigrationFailed means keep a Diagnostics Bundle and call support before reinstalling anything.
Diagnostics Bundle and support access
- Download bundle makes one zip with the version, licence state, seats, the last 200 errors, backup state and safe settings. It holds no invoices, customers, suppliers, stock, prices or ledger, and no passwords, licence key or connection string.
- Let support look at this system opens a time-limited window of 1 hour, 4 hours, 1 day or 3 days. A one-time code is shown once. Support gets its own read-only sign-in that cannot save, post or delete and cannot see cost or margin; its activity is recorded against zeyto-support.
- Automatic error reporting is off unless you turn it on, and you choose Counts only, Counts and messages, or Counts, messages and technical traces.
Never give anyone your own sign-in.
Finding what happened
| Screen | Answers |
|---|---|
| Audit Log | Who changed what and when, with old and new values. Read-only. Starts with the last 30 days |
| Document Timeline (More ▾ ▸ Timeline) | The whole story of one document: edits, postings, receipts, approvals, files |
| Error Log | Failures with a reference number you can quote to support. Newest 200 shown, 2,000 kept |
| Recycle Bin | Deleted master records (items, customers, accounts). Documents are never here |
Data Mode and Reset Company Data
Data Mode switches Zeyto between Live and a separate Demo training database. A switch takes effect only after Zeyto Edge restarts, a banner shows while Demo is on, and automatic backups do not run in Demo. Reset Company Data empties a live company of its transactions (and optionally its items, customers and price lists) to start clean after testing. You must type the company name and set a passphrase of at least 12 characters, and Zeyto takes and proves a safety backup first. Neither choice touches users, settings or the company profile. It refuses to run in Demo mode.
Try it in the demo
- Open the Software Update screen in the demo and read Running version, Published version and Release channel.
- Open the Audit Log, set From and To and click a row to see old and new values.
- Open a submitted document's More ▾ ▸ Timeline and use the All, Changes, Money, Stock and Documents filters.
Public demo company, sign in as admin / demoAdmin123. Data refreshes nightly.
- Check, download and verify an update first; back up and close POS shifts before installing.
- The Diagnostics Bundle contains no business data or secrets.
- Support access is time-limited, read-only and recorded.
- Audit Log, Timeline, Error Log and Recycle Bin answer different questions.
Check yourself
4 questions on this lesson. Not timed, not the exam, and you can try again. Score 60% or more, and read the lesson, to complete it.
1. What does the Software Update screen verify after Download update?
2. Which are true of the support window?
Select all that apply.