Module 21 · Foundation · 9 min read

Business processes and how they map to modules

You will be able to: Describe order-to-cash, procure-to-pay, record-to-report and plan-to-stock; Map each process to the Zeyto documents and screens it uses; Trace what one sale does to stock, receivables, VAT and cost.

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Consultants talk about processes, not screens. A process is a repeatable chain of steps that turns a trigger into an outcome. Four chains cover most trading businesses, and each one lands on Zeyto documents.

ProcessTypical chain in ZeytoWhat it changes
Order-to-cashQuotation, Sales Order, Delivery Note, Sales Invoice, Receipt; Sales Return for goods coming backStock out, customer balance up, sales and VAT recorded, then cash or bank up and balance down
Procure-to-payPurchase Order, GRN (goods received), Purchase Invoice, Payment Voucher; Purchase ReturnStock in, supplier balance up, input VAT recorded, then cash or bank down
Record-to-reportJournals and vouchers, bank reconciliation, period locks, VAT Return Worksheet, financial statements, year-end closeLedger corrected and reviewed; statements and the VAT return produced
Plan-to-stockItem min and max stock levels, warehouses, stock transfers and adjustments, stocktake; bills of materials and production where usedRight goods in the right warehouse at a known cost

Employees (payroll, advances, WPS) is a fifth area for clients with staff to pay. Not every client uses every step. A shop selling over the counter skips quotation and order; a service firm skips stock. Discovery decides which steps are on.

One sale touches five places

Walk a client through a single invoice so they see the integration. Submitting a sales invoice can update stock, the customer's balance, sales, VAT and cost of goods sold at once. The bar at the bottom of the document tells the user what Submit will do, and Reports, then Posting Trail shows the result.

A sale of AED 2,100A customer buys 10 units at AED 200 each on credit. Net AED 2,000, VAT at 5% AED 100, invoice total AED 2,100. The unit cost is AED 120. Posting gives: receivable up AED 2,100, sales AED 2,000, VAT output AED 100, and cost of goods sold AED 1,200 against inventory. Gross profit is 2,000 less 1,200 = AED 800. When the customer pays AED 2,100, the receipt moves the money into cash or bank and clears the receivable.

Handoffs are where problems hide

  • Sales to warehouse: who confirms stock before promising a date?
  • Warehouse to accounts: is the delivery note signed and matched to the invoice?
  • Purchasing to accounts: is the supplier bill matched to what was received?
  • Accounts to management: who reads the aged receivables and acts on them?
TipAsk the client to bring one real order, one real purchase and one real month-end. Mapping three real paper trails teaches you more than a day of general questions.

Practise in the demo

  1. Open Sales and list the document types you can see in order. Do the same in Purchase.
  2. Open Reports, then Posting Trail and look at the entries behind a submitted invoice in the demo data.
  3. Open https://demo.zeyto.app/demo-app/ and sign in with the demo login. This is a public demo with sample data, so nothing you do there affects a real business.
Open the live demo

Public demo company, sign in as admin / demoAdmin123. Data refreshes nightly.

Key takeaways
  • Four chains cover most trading firms: order-to-cash, procure-to-pay, record-to-report and plan-to-stock.
  • One submitted invoice can update stock, receivables, sales, VAT and cost together.
  • Discovery decides which steps of each chain the client really uses.

Check yourself

4 questions on this lesson. Not timed, not the exam, and you can try again. Score 60% or more, and read the lesson, to complete it.

1. Which document is the last step of the order-to-cash chain?

2. A client buys stock on credit and later pays the supplier. Which process is this?

3. Which document would a Zeyto user raise when goods arrive from a supplier before the supplier's bill?

4. A customer buys 10 units at AED 200 each plus 5% VAT. Each unit costs AED 120. What is the gross profit on the sale?

Practice questions for this module · Printable study sheet